PLEASE READ BEFORE PURCHASING!
SHIPPING: We do not offer shipping on any of our items on the website. If you are not located in the Greater Cleveland Ohio area, please call the store at 440-835-1403 BEFORE purchasing an item to arrange for pick-up or possible shipping via UPS. Shipping cost to be determined after item has been purchased. If you purchase an item without notifying us first, and do not agree with the shipping costs, you will not be refunded the 3% credit/debit card processing fee. Thank you for understanding.
PAYMENT: We accept Mastercard and Visa credit or debit cards online (prices already reflect a 3% processing fee). To keep costs down, we offer cash and check payments in our showroom with no processing fees. To pay in our showroom, call 440-835-1403 with the item # and we will hold 24 hours until payment is made. Items cannot be held longer than 24 hours. WE ARE NOT ABLE TO APPLY CONSIGNOR CREDITS TOWARDS ONLINE PURCHASES AT THIS TIME.
PICK-UP: We allow you 72 hours from the time your order is purchased to pick up your items. Call us 440-835-1403 or email susanjanaebrown@yahoo.com to let us know when you will be picking up your item(s) so we can plan to have them ready and provide pick-up location (front or rear store). Our insurance does not allow us to assist in loading items. No exceptions. Bring blankets, bungees and lifting help. Items not picked up with 72 hours will be charged $7/day storage fee.
DELIVERY: We offer delivery services in the Greater Cleveland area via Jackson Express Movers starting at $65 depending on item weight/size, distance and time. Most delivery areas result in a $75 delivery fee for one item and increases in small increments based on your purchases. You pay them directly at time of delivery. You may email us at susanjanaebrown@yahoo.com or call 440-835-1403 and provide us your name, delivery address and phone number so the moving company can call you directly to schedule delivery. Do not call the movers directly as this will slow down the process. Typically, items are delivered within 48-72 hours based on your availablity.
RETURNS: We offer a 24 hour return upon receiving your items in your home minus any delivery and credit card processing fees. Contact us immediately if you are not satisfied with your purchase.